Operation Support Officer

𝐊𝐞𝐲 𝐑𝐨𝐥𝐞𝐬 & 𝐑𝐞𝐬𝐩𝐨𝐧𝐬𝐢𝐛𝐢𝐥𝐢𝐭𝐢𝐞𝐬
· Merchant Onboarding: Assist in reviewing documents, setting up merchant accounts, and ensuring smooth integration with payment systems.
· Daily Support: Respond to merchant and partner inquiries via email, calls, or messaging platforms, providing guidance on transactions and system usage.
· Transaction Monitoring: Track daily merchant transaction activity, identify unusual patterns, and escalate issues to the relevant teams.
· Issue Resolution: Coordinate with internal teams (technical, finance, reconciliation) to investigate and resolve operational issues quickly.
· Reporting & Documentation: Maintain records of onboarding activities, support requests, and operational incidents; assist in preparing simple operational reports.
· Process Improvement: Participate in team discussions, identify recurring issues, and suggest ways to improve operational workflows.

𝐐𝐮𝐚𝐥𝐢𝐟𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬 & 𝐒𝐤𝐢𝐥𝐥𝐬
►Education: Bachelor’s degree in any field (Business, IT, Finance, or related preferred).
►Experience: 2–4 years in operations, customer support, fintech, banking, or any relevant field.
►Experience in finance or payments operations is an advantage, but not required.
►Strong multitasking and organizational skills.
►Ability to work under pressure and handle time-sensitive tasks.
►Good attention to detail and problem-solving skills.
►Basic knowledge of Excel and reporting tools is an advantage.